This is an English translation provided for convenience. In case of any difference, the Italian version prevails.
Privacy Policy – MyWings
Last updated: 30/10/2026
This policy explains how we process the personal data of people who use mywings.social, under Regulation (EU) 2016/679 (“GDPR”) and Italian Legislative Decree 196/2003.
1. Data controller
Easyray, Via Asmara 11B, Pisa (Italy), VAT no. 00382408888 · e-mail info@mywings.social · certified e-mail (PEC) easyray-pro@pec.it. No data protection officer (DPO) has been appointed: for any request use the addresses above.
2. What data we process
- Registration: first and last name, username, e-mail, password (stored encrypted), date of birth, gender, country and city, phone number (optional, never shown to other users: we only use it to confirm the account is yours if you lose access to your e-mail and to contact you about problems with your account or a booking). If you sign in with Google or Facebook we receive your name, e-mail and profile photo.
- Profile: photos and videos, description, appearance, personality, lifestyle, interests, favourites, services offered, what you are looking for, who you want to meet, availability and tour dates, social links (optional).
- Activity on the site: likes, visits, matches, friendships, gifts, bookings (date, place, proposed fee, message), reviews, reports.
- Communications: messages and files sent in chat; for audio and video calls only service data (start, duration, credits used): calls are not recorded.
- Payments: amount, product purchased, date and outcome. Card details are processed only by the payment provider.
- Technical data: IP address, device and browser type, access logs, cookies; approximate location (from your IP or, only if you allow it, from the browser) for distance search.
Special categories of data. Some optional profile information may reveal sexual orientation or sex life (for example “who you want to meet” or relationship status), ethnic origin or religious beliefs. We process it only because you choose to enter and publish it, on the basis of your explicit consent (Art. 9(2)(a) GDPR), which you can withdraw at any time by removing it from your profile.
3. Why we process it and on what legal basis
- Providing the Service (contract, Art. 6(1)(b)): account, profile, search and suggestions, chat, calls, bookings, reviews, purchases, e-mails and notifications about your account activity (which you can turn off in Settings → E-mail notifications or with the link at the bottom of the e-mails).
- Safety and abuse prevention (legitimate interest, Art. 6(1)(f)): photo moderation, anti-spam limits, account verification, handling of reports, the automatic check that hides phone numbers, e-mails and social handles in chat before a match (we record only the type of contact, not the text), technical logs.
- Messages about MyWings (legitimate interest, Art. 6(1)(f) and Art. 130(4) of Legislative Decree 196/2003): for example invitations to complete your profile or news about the Service. You can object at any time with the link in every e-mail. We do not share your data with third parties for marketing.
- Usage statistics with Google Analytics and measurement of our ads on Facebook and Instagram with the Meta pixel, only if you accept in the cookie banner (consent, Art. 6(1)(a)).
- Legal obligations (Art. 6(1)(c)): tax obligations on payments, requests from authorities, obligations under Regulation (EU) 2022/2065.
- Protection of rights in case of disputes (legitimate interest, Art. 6(1)(f)).
Suggested profiles are ranked according to the filters you choose, whether they have photos, recent activity and purchased promotions. We do not take decisions based solely on automated processing that produce legal or similarly significant effects on you (Art. 22 GDPR).
4. Who sees your data
- Other users see your profile (with your surname reduced to its initial). People who are not registered see only your main photo, first name, age, city, services and what you are looking for. In the Privacy settings you can choose whether to appear on Google, in the “Find your matches” list and among random users. If you choose to appear on Google, the same public card may also be shown on the public MyWings services pages (for example “Event hosts and stewards”) and read by AI assistants that browse the web. Success stories are published only with the consent of both people involved (with first name, surname initial and main photo) and either of them can withdraw them at any time.
- Providers processing data on our behalf (processors): Hetzner Online GmbH (servers in the European Union); Aruba S.p.A. (sending e-mails); Stripe and PayPal (payments); Google (Google sign-in, Google Analytics with your consent, reCAPTCHA against automated programs); Meta Platforms (Facebook sign-in, if you use it; Meta pixel for advertising, with your consent); OneSignal (browser notifications, if you enable them); Agora (transmission of audio and video calls and live streams, without recording); Giphy (GIF search in chat); GeoNames (city suggestions).
- Authorities, when the law requires it.
Some providers are based or have servers outside the European Union (in particular in the United States). In these cases transfers rely on the EU-US Data Privacy Framework or on the standard contractual clauses approved by the European Commission.
5. How long we keep it
- Account and profile data: while the account is active. If you delete it, we erase profile, photos, messages, bookings and reviews from the live systems; backup copies are overwritten within 12 months.
- Incomplete registrations (e-mail not verified): deleted after about 48 hours.
- Payment data: 10 years, for tax obligations.
- Technical logs and safety counters: up to 12 months; history of e-mails sent: 60 days.
- Reports and moderation decisions: up to 12 months after closure, or longer if needed to protect a right.
6. Your rights
You can request access to your data, rectification, erasure, restriction of processing and portability (you can download your data from Settings → Download my data), object to processing based on legitimate interest, and withdraw any consent at any time, without affecting processing already carried out. Write to info@mywings.social or to the PEC easyray-pro@pec.it: we reply within one month. You also have the right to lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it) or the authority of your country.
7. Minors
The Service is for adults only. If we find that an account belongs to a minor, we delete it. You can tell us at info@mywings.social.
8. Security
We use encrypted connections (HTTPS), encrypted password storage, restricted system access and daily backups. No system is invulnerable: if we become aware of a breach affecting you, we will inform you where the law requires.
9. Cookies
We use technical cookies needed for the site to work (login, security, language, night mode, remembering your cookie choice): they do not require consent. We use Google Analytics statistics cookies only if you click “Accept” in the banner; if you click “Reject” they are not activated. Only if you click “Accept” do we also use the Meta pixel, which measures how well our ads on Facebook and Instagram perform and helps show them to people who may be interested. For this collection MyWings and Meta Platforms Ireland are joint controllers; Meta may also use the data for its own purposes, as explained in its privacy policy. If you click “Reject” it is not activated. You can change your mind at any time with the “Cookie preferences” button or by deleting cookies in your browser.
10. Changes
We may update this policy; the date at the top shows the latest version. We will inform you of significant changes.
