This is an English translation provided for convenience. In case of any difference, the Italian version prevails.
Refund Policy – MyWings
Last updated: 23/10/2026
This page explains when and how you can get a refund for purchases made on mywings.social, run by Easyray, Via Asmara 11B, Pisa (Italy), VAT no. 00382408888 · e-mail info@mywings.social · certified e-mail (PEC) easyray-pro@pec.it.
1. What you can buy
- Credit packs, to use for the site’s paid features.
- Premium plans (weekly, monthly, yearly, lifetime), which do not renew automatically unless stated otherwise at purchase.
Feature unlocks (profile video, private photos), gifts, calls and visibility are paid with credits.
2. Right of withdrawal
- Credits are digital content supplied immediately after payment. Within 14 days of purchase you can ask for a refund of a credit pack if you have not used any of it yet. Once you start using them, having requested immediate supply at purchase, the right of withdrawal no longer applies (Art. 59(1)(o) of the Italian Consumer Code).
- Premium: you can withdraw within 14 days of purchase; we refund the amount paid minus the part corresponding to the days already used (Art. 57(3) of the Italian Consumer Code).
3. When we always refund
- Double charges or wrong amounts.
- Purchases not delivered (for example credits not added or Premium not activated) because of a technical problem on our side, if we cannot fix it straight away.
- Credits deducted by mistake: we add them back to your account.
4. What is not refundable
- Credits already used and partly used packs, except for the cases in section 3.
- Credits received for free: welcome or daily bonuses, gifts and shares of calls received.
- Premium more than 14 days after purchase.
- Credits and Premium of an account closed for breaking the Terms.
- Fees agreed between users for bookings: MyWings does not collect them, so any refund must be requested from the other user. If you think someone behaved unfairly, report them and we will consider action on their account.
5. How to request a refund
Write to info@mywings.social with your username, the date and amount of the purchase and, if possible, the transaction ID. We reply within 7 working days. If the refund is accepted we make it to the same payment method within 14 days.
6. Service shutdown
If we decide to shut down MyWings we will give at least 30 days’ notice and refund purchased credits not yet used and the unused part of Premium plans.
7. Chargebacks
Before disputing a charge with your bank or card issuer, please write to us: we can usually solve it faster. While a dispute is open we may temporarily suspend the account’s paid features.
The rights the law grants to consumers are not affected in any case.
